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________ is first and foremost used to attract and recruit new employees.

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Carole Robson, the new International Sales Manager for Kapster Enterprises, is about to make her first sales trip to Japan.Using your knowledge of cultural context, etiquette, and social conventions, what advice would you give her?

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Japan is a high context culture, so Caro...

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What is the essential feature of enterprise social media?


A) The capacity to communicate with specific co-workers or to broadcast messages widely
B) The capacity to communicate with the general public or to broadcast messages widely
C) The capacity to communicate with an organization's customers or to broadcast messages widely
D) The capacity to communicate with senior management or to broadcast messages widely
E) The capacity for upward, downward, and horizontal communication that is available to all organizational members

F) A) and E)
G) A) and D)

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The performance appraisal system that has been adopted by several companies to enhance communication is called


A) peer review.
B) 180-degree feedback.
C) 360-degree feedback.
D) employee-manager process review.
E) query system.

F) C) and D)
G) D) and E)

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An unverified belief in general circulation is a(n)________.

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An atmosphere of psychological safety is important for using the grapevine.

A) True
B) False

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The mum effect is an example of filtering.

A) True
B) False

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To some extent, ________ has become the default language of global business.

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Which of the following statements about the decor and arrangement of offices is TRUE?


A) Although visitors read things into office decor and arrangement, decor and arrangement are unrelated to the personality of the occupant.
B) Although office decor and arrangement are related to the personality of the occupant, visitors do not make attributions about the occupant from decor and arrangement.
C) Office decor and arrangement neither convey the personality of the occupant nor evoke attributions in visitors about the occupant.
D) Employees feel more comfortable when there is a desk between them and their manager.
E) An office which is tidy may be seen as more welcoming than one which is messy.

F) B) and C)
G) A) and D)

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One solution to language differences between headquarters and subsidiaries of multinational firms is an English-only policy.

A) True
B) False

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If Lane has pent-up emotions concerning her boss then she might use the grapevine.

A) True
B) False

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Branding is first and foremost used to inform customers about an organization's new products and services.

A) True
B) False

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Discuss the basic principles of effective cross-cultural communication.

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Principles for effective cross...

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Which of the following is NOT an appropriate active listening technique?


A) Awareness of body language
B) Asking questions
C) Showing empathy
D) Responding as soon as possible
E) Paraphrasing what the speaker means

F) B) and C)
G) A) and C)

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Congruence refers to a condition in which a person's words, thoughts, feelings, and actions all contain the same message.

A) True
B) False

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In principle, social media messages are permanent, and they can be sent anonymously.

A) True
B) False

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People strongly overestimate their skill in both communicating and interpreting sarcasm, humour, and emotions via


A) teleconference.
B) videoconference.
C) email.
D) chat formats.
E) face-to-face.

F) A) and B)
G) All of the above

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Which of the following is NOT a basic principle of effective communication?


A) Take the time
B) Listen
C) Feedback
D) Jargon
E) Congruence

F) A) and B)
G) B) and E)

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The Bouncy Ball Company is a multinational company with subsidiaries around the world.However, the company has come to realize that language differences between headquarters and subsidiaries are a major challenge.What are some of the consequences of language differences and what are some possible solutions to this challenge?

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Lack of a common language can lead to mi...

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Suggestion systems are designed to enhance upward and downward communication.

A) True
B) False

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Showing 201 - 220 of 332

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