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Exam 6: Leadership and Managing a Business

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Question 91

True/False

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A plan is an outline of the actions by which the organisation intends to accomplish its goals and objectives.

A) True
B) False

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Question 92

Multiple Choice

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Mondell's lack of effective writing skills and his challenges in speaking to groups of people is causing stress in his job.He is becoming very aware that he needs to improve his ___ skills.

A) managerial
B) critical thinking
C) conceptual
D) interpersonal
E) communication

F) A) and B)
G) A) and C)

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Question 93

Multiple Choice

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Clarke Tools, concerned about its loss of market share in previous years, has recently implemented several programmes to encourage prompt and courteous customer service, employee self-management, and better coordination with suppliers.Clarke Tools is making an effort to achieve

Vince Martinez has been described as a visionary.He has the ability to think in abstract terms and see how all the pieces of his company fit together.Vince has ____ skills.

A company like Motorola might establish a goal of reducing its inventory by 50 percent over the next year.To ensure that it reaches this goal, the company could monitor its progress on a quarterly or monthly basis.If the managers at Motorola discover that there is a danger of not achieving this goal, they can take corrective action to adjust for the deficiency.This is a description of the managers' ____ function.

If Martin Jones, VP Finance, meets with Susan Sheridan, CEO, to discuss how much of the budget can be allotted to certain departments for next year's project plans, the two are engaging in

Herb Kelleher, long-time chief executive officer of Southwest Airlines, was known for inspiring and motivating his employees.He related well to people within and outside the Southwest Airlines organisation.Herb Kelleher had good ____ skills.

Conceptual skills refer to the ability to deal effectively with other people, both inside and outside the organisation.

Managers charged with managing the organisation's formal human resources programme are ____ managers.

A manager responsible for facilitating the exchange of products between an organisation and its customers through distribution and advertising is known as a(n) ____ manager.

The term "satisficing" describes solutions that managers choose that may only adequately solve a problem.

Dazzle Magazine Rosalea recently switched careers.Previously, she was a college professor, but she felt she needed more real-world experience to help her business students more fully.Her passion and commitment led her to become the manager at Dazzle Magazine, where she was in charge of the layout.Always charismatic, energised, and driven, Rosalea expected as much from her employees as she did of herself.Although the recognised leader, Rosalea let her staff implement their own ideas at times. It was a stressful time when publication deadlines neared.At one point, there was a major mix-up in the layouts for the front cover.Rosalea was not sure of the correct layout because she had allowed one of her employees, Joseph, to modify and run with his idea on this matter.However, she could not ask for Joseph's help with the covers because he happened to be out of town at the time.Rosalea quickly looked over the layouts but felt that they still needed some work. She decided to ask the design manager for her help.The design manager did not feel comfortable making a decision on the issue, so she did not give Rosalea an answer.Rosalea then went to an employee within her department for advice.That employee suggested some ideas, but Rosalea was still not satisfied.Finally, Rosalea called one of her top graduate students with whom she had kept in contact and asked her if she could offer some ideas.The graduate student quickly came to the magazine's office and helped Rosalea decide on the alternative that should be implemented.Rosalea greatly appreciated the assistance and the suggestion.The final cover design went to press, and that issue of the magazine was successful.This helped Rosalea realise that considering the big picture was good, but equally important were the little details. -Refer to Dazzle Magazine.What type of manager was Rosalea at Dazzle Magazine?

When Herbert took a new position at Galbrook Manufacturing Company, the firm was near insolvency.One of Herbert's first acts was to establish specific goals for sales growth and a strategy for achieving them.He also changed the organisational structure and developed an elaborate control system for keeping the company on track.Herbert is functioning in a(n) ____ position at Galbrook Manufacturing.

Management is the process of coordinating people and other resources.

Improved customer satisfaction can include developing good working relationships with suppliers, developing self-managed work teams, and improving quality of employee work.

Financial managers create and manage the systems that convert resources into goods and services.

The manager who provides overall guidance and leadership for the entire corporation is known as the ____ manager.