Exam 8: Producing Quality Goods and Services

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Question 101

Multiple Choice

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A group of similar products that differ only in relatively minor characteristics is called _____.

A) inventory
B) a product line
C) product design
D) design planning
E) inventory control

F) B) and E)
G) B) and C)

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Question 102

Multiple Choice

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ABC Company ABC Company is dedicated to operations control.It holds its suppliers to the highest standards, believing there is one best way to complete their tasks.ABC has even gone so far as to incorporate the Malcolm Baldrige National Quality Award criteria into its business.Following these criteria has allowed the company to grow from a small business to a large corporation.ABC plans on going international in the next couple of years to broaden its scope. ABC has kept up with new technologies.In fact, it has incorporated a new computer system that helps with the development of the company's products.This system has improved ABC's production dramatically.Now, ABC will be able to sell its products at a lower cost.The ABC management is dedicated to total quality management and will do whatever is necessary to maintain quality now and for the future. -Refer to ABC Company.The supplier must have ____ in order to be the best possible option and do business with ABC.