Question 1

Which of the following statements is true of the experiential approach to innovation?

Accepted Answer

A)   It aims to continue improving an existing technology as rapidly as possible.
B)   It is used to manage innovation in more certain environments during periods of incremental change.
C)   It assumes that incremental innovation can be planned using a series of steps.
D)   It uses intuition and hands-on experience to reduce uncertainty and accelerate learning.E) A) and D)
F) A) and C) D

Question 2

Glaler, a large-scale cell phone manufacturer, has a robot in each of its outlets that studies a customer's usage history and suggests a model of Glaler's cell phone that is most likely to suit the customer. This scenario best illustrates _____.

Accepted Answer

A)   organizational innovation
B)   corporate entropy
C)   reverse engineering
D)   agile developmentE) A) and D)
F) A) and C)

Question 3

Identify a difference between the crisis stage and the dissolution stage of organizational decline.

Accepted Answer

A)   Decline is reversible at the crisis stage, whereas it is irreversible at the dissolution stage.
B)   The crisis stage is the first stage of organizational decline, whereas the dissolution stage is the fifth stage of organizational decline.
C)   In the crisis stage, management announces belt-tightening plans designed to cut costs, increase efficiency, and restore profits, whereas in the dissolution stage, management recognizes the need to change but still takes no action.
D)   In the crisis stage, managers fail to recognize the internal or external changes that will harm their organizations, whereas in the dissolution stage, managers assume that if they just run a tighter ship, company performance will return to previous levels.E) A) and B)
F) A) and C)

Question 4

In the context of managing innovation, _____ are formal project review points used to assess progress and performance.

Accepted Answer

A)   prototypes
B)   milestones
C)   test cases
D)   bar codesE) C) and D)
F) A) and C)

Question 5

In the context of the stages of organizational decline, which of the following is a difference between the blinded stage and the crisis stage?

Accepted Answer

A)   The blinded stage occurs because key managers fail to recognize the internal or external changes that will harm their organizations, whereas the crisis stage occurs because companies lack the resources to fully change how they run their businesses.
B)   The blinded stage is the first stage of organizational decline, whereas the crisis stage is the fifth stage of organizational decline.
C)   In the blinded stage, the company is dissolved through bankruptcy proceedings, whereas in the crisis stage, management recognizes the need to change but still takes no steps.
D)   In the blinded stage, management announces belt-tightening plans designed to cut costs, increase efficiency, and restore profits, whereas in the crisis stage, managers wait to see if organizational performance problems correct themselves.E) None of the above
F) C) and D)

Question 6

To compete with other organizations in the industry and to boost employee morale, Mangosanta, a fashion designing company, installs touchscreen sketching boards on the walls of meeting rooms. These sketches are automatically mailed to all the participants once the meeting is completed. This scenario best illustrates _____.

Accepted Answer

A)   organizational innovation
B)   corporate entropy
C)   reverse engineering
D)   agile developmentE) A) and C)
F) None of the above

Question 7

The employees of Antrobe, a leading daily newspaper, believe that their managers encourage them to voice their ideas and opinions. They also believe that they are given challenging tasks that interest and motivate them. In the context of managing sources of innovation, which of the following concepts does this scenario best illustrate?

Accepted Answer

A)   A creative work environment
B)   Generational change
C)   Technological lockout
D)   A compression approach to innovationE) C) and D)
F) B) and C)

Question 8

Large investments in old technology and the incompatiblility of new and old technologies with each other are the main reasons companies and consumers are reluctant to switch to a different technology during a(n)  _____.

Accepted Answer

A)   innovation stream
B)   design competition
C)   design iteration
D)   change interventionE) All of the above
F) C) and D)

Question 9

Work group encouragement occurs when group members have diverse experience, education, and backgrounds and the group fosters mutual openness to ideas; positive, constructive challenge to ideas; and shared commitment to ideas.

Accepted Answer

A) True 
 B)False

Question 10

Celvokay, a company that manufactures cell phones and cell phone accessories, has launched a new cell phone that comes along with a new model of earphones with the noise-cancellation feature. These earphones are designed such that they can also be used with the older models of Celvokay's phones. Which of the following concepts does this scenario best illustrate?

Accepted Answer

A)   Unfreezing
B)   Generational change
C)   Refreezing
D)   Technological lockoutE) A) and B)
F) A) and C) B

Question 11

Which of the following best defines an incremental change?

Accepted Answer

A)   It is the competition between old and new technologies to establish a new technological standard or dominant design.
B)   It is the purchase of new technologies to replace older ones.
C)   It is a phase in which companies innovate by lowering the cost and improving the functioning and performance of a dominant design.
D)   It is a phase of a technology cycle characterized by technological substitution and design competition.E) A) and B)
F) All of the above

Question 12

In the context of organizational development, which of the following is a difference between large-system intervention and person-focused intervention?

Accepted Answer

A)   Unlike person-focused intervention, large-system intervention focuses on helping a group work effectively to accomplish its goals.
B)   Unlike large-system intervention, person-focused intervention increases social effectiveness by helping people to become aware of their attitudes.
C)   Team building is a type of large-system intervention, whereas a sociotechnical system is a type of person-focused intervention.
D)   Coaching is a type of large-system intervention, whereas unit goal setting is a type of person-focused intervention.E) None of the above
F) B) and C)

Question 13

Organizational encouragement of creativity occurs when:

Accepted Answer

A)   management encourages risk taking and new ideas.
B)   supervisors provide clear goals.
C)   work group members foster mutual openness to ideas.
D)   open interaction with subordinates is encouraged.E) A) and D)
F) A) and C)

Question 14

Boardburgh, a cordless telephone manufacturer, launched advertising campaigns to market its products and eliminate wired telephone sets from the market. To counter this, Telepram Inc., a wired telephone manufacturer, has launched an advertising campaign to detail the disadvantages of cordless telephones. In the context of innovation streams, which of the following concepts does this scenario best illustrate?

Accepted Answer

A)   Design competition
B)   Technological lockout
C)   Technological substitution
D)   Design iterationE) A) and B)
F) None of the above

Question 15

In the context of managing resistance to change, _____ is supporting and reinforcing new changes so that they stick.

Accepted Answer

A)   unfreezing
B)   refreezing
C)   temporal immediacy
D)   proximity of effectE) A) and C)
F) A) and B)

Question 16

As touchscreen laptops gained popularity in the country of Desapotam, the import of older models of laptops was stopped. Subsequently, touchscreen laptops became the accepted market standard for laptops in the country. In the context of innovation streams, this scenario best illustrates _____.

Accepted Answer

A)   a dominant design
B)   the compression approach to innovation
C)   the experiential approach to innovation
D)   a design iterationE) C) and D)
F) A) and C)

Question 17

Cleanreef, a chain of stores that provides dry-cleaning services, has been the market leader in the country of Gregoramas for the past 20 years. None of its rivals have been able to match Cleanreef's technology, logistics, and pricing. In the context of innovation streams, Cleanreef most likely has a _____.

Accepted Answer

A)   fixed working capital
B)   distinctive competence
C)   fiduciary responsibility
D)   matrix organization structureE) All of the above
F) None of the above

Question 18

When a few domestic manufacturers of solar water heaters gained popularity in the country Likambea, solar water heaters replaced the old models of water heaters and became the accepted market standard for heaters. In the context of innovation streams, this scenario best illustrates _____.

Accepted Answer

A)   a dominant design
B)   the compression approach to innovation
C)   the experiential approach to innovation
D)   a design iterationE) C) and D)
F) B) and D)

Question 19

In the context of the stages of organizational decline, which of the following is a difference between the faulty action stage and the crisis stage?

Accepted Answer

A)   In the faulty action stage, management announces belt-tightening plans designed to cut costs, increase efficiency, and restore profits, whereas in the crisis stage, bankruptcy or dissolution is likely to occur unless the company completely reorganizes the way it does business.
B)   In the faulty action stage, companies typically lack the resources to fully change how they run their businesses, whereas in the crisis stage, managers assume that if they just run a tighter ship, company performance will return to previous levels.
C)   In the faulty action stage, the company is dissolved through bankruptcy proceedings, whereas in the crisis stage, management recognizes the need to change but still takes no steps.
D)   In the faulty action stage, managers wait to see if organizational performance problems correct themselves, whereas in the crisis stage, companies completely reorganize the way they do business.E) B) and C)
F) C) and D) A

Question 20

_____ is a psychological state of effortlessness, in which you become completely absorbed in what you are doing and time seems to pass quickly.

Accepted Answer

A)   The Id
B)   The superego
C)   Flow
D)   RefreezingE) A) and C)
F) A) and D)

Exam 7: Innovation and Change

Which of the following statements is true of the experiential approach to innovation?

Correct Answer
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D

Glaler, a large-scale cell phone manufacturer, has a robot in each of its outlets that studies a customer's usage history and suggests a model of Glaler's cell phone that is most likely to suit the customer. This scenario best illustrates _____.

Correct Answer
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Identify a difference between the crisis stage and the dissolution stage of organizational decline.

Correct Answer
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In the context of managing innovation, _____ are formal project review points used to assess progress and performance.

Correct Answer
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In the context of the stages of organizational decline, which of the following is a difference between the blinded stage and the crisis stage?

Correct Answer
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Correct Answer
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Correct Answer
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Large investments in old technology and the incompatiblility of new and old technologies with each other are the main reasons companies and consumers are reluctant to switch to a different technology during a(n) _____.

Correct Answer
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Work group encouragement occurs when group members have diverse experience, education, and backgrounds and the group fosters mutual openness to ideas; positive, constructive challenge to ideas; and shared commitment to ideas.

Correct Answer
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Correct Answer
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B

Which of the following best defines an incremental change?

Correct Answer
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In the context of organizational development, which of the following is a difference between large-system intervention and person-focused intervention?

Correct Answer
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Organizational encouragement of creativity occurs when:

Correct Answer
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Correct Answer
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In the context of managing resistance to change, _____ is supporting and reinforcing new changes so that they stick.

Correct Answer
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As touchscreen laptops gained popularity in the country of Desapotam, the import of older models of laptops was stopped. Subsequently, touchscreen laptops became the accepted market standard for laptops in the country. In the context of innovation streams, this scenario best illustrates _____.

Correct Answer
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Correct Answer
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When a few domestic manufacturers of solar water heaters gained popularity in the country Likambea, solar water heaters replaced the old models of water heaters and became the accepted market standard for heaters. In the context of innovation streams, this scenario best illustrates _____.

Correct Answer
verified

In the context of the stages of organizational decline, which of the following is a difference between the faulty action stage and the crisis stage?

Correct Answer
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A

_____ is a psychological state of effortlessness, in which you become completely absorbed in what you are doing and time seems to pass quickly.

Correct Answer
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Exam 7: Innovation and Change

Which of the following statements is true of the experiential approach to innovation?

Correct AnswerverifiedD

Glaler, a large-scale cell phone manufacturer, has a robot in each of its outlets that studies a customer's usage history and suggests a model of Glaler's cell phone that is most likely to suit the customer. This scenario best illustrates _____.

Correct AnswerverifiedShow Answer

Identify a difference between the crisis stage and the dissolution stage of organizational decline.

Correct AnswerverifiedShow Answer

In the context of managing innovation, _____ are formal project review points used to assess progress and performance.

Correct AnswerverifiedShow Answer

In the context of the stages of organizational decline, which of the following is a difference between the blinded stage and the crisis stage?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Large investments in old technology and the incompatiblility of new and old technologies with each other are the main reasons companies and consumers are reluctant to switch to a different technology during a(n) _____.

Correct AnswerverifiedShow Answer

Work group encouragement occurs when group members have diverse experience, education, and backgrounds and the group fosters mutual openness to ideas; positive, constructive challenge to ideas; and shared commitment to ideas.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedB

Which of the following best defines an incremental change?

Correct AnswerverifiedShow Answer

In the context of organizational development, which of the following is a difference between large-system intervention and person-focused intervention?

Correct AnswerverifiedShow Answer

Organizational encouragement of creativity occurs when:

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

In the context of managing resistance to change, _____ is supporting and reinforcing new changes so that they stick.

Correct AnswerverifiedShow Answer

As touchscreen laptops gained popularity in the country of Desapotam, the import of older models of laptops was stopped. Subsequently, touchscreen laptops became the accepted market standard for laptops in the country. In the context of innovation streams, this scenario best illustrates _____.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

When a few domestic manufacturers of solar water heaters gained popularity in the country Likambea, solar water heaters replaced the old models of water heaters and became the accepted market standard for heaters. In the context of innovation streams, this scenario best illustrates _____.

Correct AnswerverifiedShow Answer

In the context of the stages of organizational decline, which of the following is a difference between the faulty action stage and the crisis stage?

Correct AnswerverifiedA

_____ is a psychological state of effortlessness, in which you become completely absorbed in what you are doing and time seems to pass quickly.

Correct AnswerverifiedShow Answer

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D

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B

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A

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