Question 1

Cinebravos, a television manufacturer in Ashtemston, observes that its customers have stopped purchasing its CRT television sets and that they have begun purchasing its LED and LCD television sets. It hence stops manufacturing CRT television sets entirely. In the context of innovation streams, which of the following concepts does this scenario best illustrate?

Accepted Answer

A)   Technological substitution
B)   Technological lockout
C)   Technological singularity
D)   Technological determinismE) None of the above
F) A) and D)

Question 2

Maxsigma, a software company, released a text processing application. This application was user-friendly and widely accepted by its customers. However, a few months later, users found that it was susceptible to virus, and they switched to newer and more efficient text processing applications. In the context of innovation streams, which of the following concepts does this scenario best illustrate?

Accepted Answer

A)   Technological singularity
B)   The compression approach to innovation
C)   The experiential approach to innovation
D)   Technological lockoutE) A) and B)
F) B) and D)

Question 3

Which of the following is true of the S-curve pattern of innovation of a product?

Accepted Answer

A)   A flat slope indicates that increased effort brings only small improvements in technological performance.
B)   A flat slope indicates that small amounts of effort will result in significant increases in technological performance.
C)   A steep slope at the midpoint of the curve indicates that further efforts to develop this particular technology will result in only small increases in performance.
D)   A steep slope near the endpoint of the curve indicates that the performance limits of that particular technology are being reached.E) All of the above
F) B) and C)

Question 4

Kathym, a company that sells women's handbags, gives all its junior designers the opportunity to come up with their own original designs. The managers believe that providing them with challenging tasks will keep the designers interested and help them innovate. In the context of managing sources of innovation, which of the following concepts does this scenario best illustrate?

Accepted Answer

A)   A creative work environment
B)   Generational change
C)   Technological lockout
D)   A compression approach to innovationE) A) and D)
F) C) and D)

Question 5

In the context of managing resistance to change, which of the following is an error that managers make in the change phase?

Accepted Answer

A)   They overlook victory after the first large-scale success.
B)   They do not create a powerful enough coalition.
C)   They do not establish a great enough sense of urgency.
D)   They undercommunicate the vision by a factor of ten.E) B) and C)
F) A) and C)

Question 6

Technological substitution occurs when:

Accepted Answer

A)   customers establish a new technological standard or dominant design.
B)   customers purchase new products to replace older technologies.
C)   a new dominant design prevents a company from competitively selling its products.
D)   a new technological design or process becomes the accepted market standard.E) A) and C)
F) None of the above

Question 7

_____ is a philosophy and collection of planned change interventions designed to improve a firm's long-term health and performance.

Accepted Answer

A)   Supervisory encouragement
B)   Organizational development
C)   Organizational orientation
D)   Functional departmentalizationE) B) and C)
F) C) and D)

Question 8

Ebdino, a company that manufactures tires, observes that the sales of its traditional tires have declined drastically and that the sales of tubeless tires have increased. Ebdino hence decides to stop manufacturing traditional tires and replace them with tubeless tires. In the context of innovation streams, which of the following concepts does this scenario best illustrate?

Accepted Answer

A)   Technological substitution
B)   Technological lockout
C)   Technological singularity
D)   Technological determinismE) A) and C)
F) C) and D)

Question 9

In the context of resistance to change, _____ is the use of formal power and authority to force others to change.

Accepted Answer

A)   refreezing
B)   unfreezing
C)   coercion
D)   negotiationE) None of the above
F) All of the above

Question 10

Sun Technologies, a cell phone manufacturing company, decided to change the operating system of its phones to eliminate the problems faced by the users while using the current operating system. Before implementing the change, the marketing team of the company started creating advertisements that informed the users about the benefits of the new system in an attempt to make them believe that the change is for the better. In the given scenario, Sun Technologies is in the _____ phase of organizational change.

Accepted Answer

A)   refreezing
B)   coercion
C)   unfreezing
D)   change interventionE) All of the above
F) C) and D)

Question 11

More companies are likely to go out of business during an economic recession or slowdown than in a time of discontinuous change and changing standards.

Accepted Answer

A) True 
 B)False

Question 12

In the context of organizational decline, which of the following is true of the blinded stage?

Accepted Answer

A)   Key managers fail to recognize the internal or external changes that will harm their organizations.
B)   Management recognizes the need to change but still takes no action.
C)   Companies plan to cut costs and restore profits rather than recognizing the need for fundamental changes.
D)   Companies lack the resources to fully change how they run their businesses.E) C) and D)
F) B) and C)

Question 13

Dominant technological designs can emerge through independent standards bodies.

Accepted Answer

A) True 
 B)False

Question 14

Arthills is a retail store that sells paintings. The entire store of Arthills is energy efficient and uses a glass ceiling to naturally light the room during the day and sensors to automatically turn the internal lighting system on during the night. This scenario best illustrates _____.

Accepted Answer

A)   organizational innovation
B)   corporate entropy
C)   reverse engineering
D)   agile developmentE) A) and C)
F) C) and D)

Question 15

The product developers at Travimext, a company that manufactures computer parts, have specialized tablet screens at their desks that display 3-dimensional representations of prototypes they create along with all the specifications of the prototypes. This scenario best illustrates _____.

Accepted Answer

A)   organizational innovation
B)   corporate entropy
C)   reverse engineering
D)   agile developmentE) B) and C)
F) A) and D)

Question 16

Which of the following is a difference between the blinded stage and the inaction stage of organizational decline?

Accepted Answer

A)   In the blinded stage, managers find it difficult to change the practices and policies that previously led to success, whereas in the inaction stage, managers lack awareness about changes or are unable to understand their significance.
B)   In the blinded stage, managers assume that if they just run a tighter ship, company performance will return to previous levels, whereas in the inaction stage, companies typically lack the resources to fully change how they run their businesses.
C)   In the blinded stage, key managers fail to recognize the internal or external changes that will harm their companies, whereas in the inaction stage, management recognizes the need to change but still takes no steps.
D)   In the blinded stage, management announces belt-tightening plans designed to cut costs, increase efficiency, and restore profits, whereas in the inaction stage, the company is dissolved through bankruptcy proceedings.E) A) and B)
F) A) and C)

Question 17

In contrast to change forces, resistance forces support the status quo, that is, the existing conditions in an organization.

Accepted Answer

A) True 
 B)False

Question 18

_____ is a cycle of repetition in which a company tests a prototype of a new product or service, improves on that design, and then builds and tests the improved product or service prototype.

Accepted Answer

A)   Unrelated diversification
B)   A design iteration
C)   An innovation stream
D)   Technological lockoutE) None of the above
F) C) and D)

Question 19

_____ are forces that produce differences in the form, quality, or condition of an organization over time.

Accepted Answer

A)   Change forces
B)   Resistance forces
C)   Effort forces
D)   Defiance forcesE) None of the above
F) A) and D)

Question 20

Lemsey Corp. specializes in creating computer software. It has been working on an antivirus software that doesn't need regular updates and has the most comprehensive virus database in the market. This software is being tested for design, function, and reliability. In the context of the experiential approach to innovation, the antivirus is a _____.

Accepted Answer

A)   product prototype
B)   low-feasibility product
C)   customized product
D)   dominant designE) C) and D)
F) All of the above

Exam 7: Innovation and Change

_____ is a philosophy and collection of planned change interventions designed to improve a firm's long-term health and performance.

Correct Answer
verified

Correct Answer
verified

_____ are forces that produce differences in the form, quality, or condition of an organization over time.

Correct Answer
verified

Arthills is a retail store that sells paintings. The entire store of Arthills is energy efficient and uses a glass ceiling to naturally light the room during the day and sensors to automatically turn the internal lighting system on during the night. This scenario best illustrates _____.

Correct Answer
verified

Correct Answer
verified

The product developers at Travimext, a company that manufactures computer parts, have specialized tablet screens at their desks that display 3-dimensional representations of prototypes they create along with all the specifications of the prototypes. This scenario best illustrates _____.

Correct Answer
verified

_____ is a cycle of repetition in which a company tests a prototype of a new product or service, improves on that design, and then builds and tests the improved product or service prototype.

Correct Answer
verified

In the context of managing resistance to change, which of the following is an error that managers make in the change phase?

Correct Answer
verified

Correct Answer
verified

More companies are likely to go out of business during an economic recession or slowdown than in a time of discontinuous change and changing standards.

Correct Answer
verified

Correct Answer
verified

Which of the following is true of the S-curve pattern of innovation of a product?

Correct Answer
verified

Correct Answer
verified

In the context of resistance to change, _____ is the use of formal power and authority to force others to change.

Correct Answer
verified

Which of the following is a difference between the blinded stage and the inaction stage of organizational decline?

Correct Answer
verified

Dominant technological designs can emerge through independent standards bodies.

Correct Answer
verified

Correct Answer
verified

Technological substitution occurs when:

Correct Answer
verified

In contrast to change forces, resistance forces support the status quo, that is, the existing conditions in an organization.

Correct Answer
verified

In the context of organizational decline, which of the following is true of the blinded stage?

Correct Answer
verified

Exam 7: Innovation and Change

_____ is a philosophy and collection of planned change interventions designed to improve a firm's long-term health and performance.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

_____ are forces that produce differences in the form, quality, or condition of an organization over time.

Correct AnswerverifiedShow Answer

Arthills is a retail store that sells paintings. The entire store of Arthills is energy efficient and uses a glass ceiling to naturally light the room during the day and sensors to automatically turn the internal lighting system on during the night. This scenario best illustrates _____.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

The product developers at Travimext, a company that manufactures computer parts, have specialized tablet screens at their desks that display 3-dimensional representations of prototypes they create along with all the specifications of the prototypes. This scenario best illustrates _____.

Correct AnswerverifiedShow Answer

_____ is a cycle of repetition in which a company tests a prototype of a new product or service, improves on that design, and then builds and tests the improved product or service prototype.

Correct AnswerverifiedShow Answer

In the context of managing resistance to change, which of the following is an error that managers make in the change phase?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

More companies are likely to go out of business during an economic recession or slowdown than in a time of discontinuous change and changing standards.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Which of the following is true of the S-curve pattern of innovation of a product?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

In the context of resistance to change, _____ is the use of formal power and authority to force others to change.

Correct AnswerverifiedShow Answer

Which of the following is a difference between the blinded stage and the inaction stage of organizational decline?

Correct AnswerverifiedShow Answer

Dominant technological designs can emerge through independent standards bodies.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Technological substitution occurs when:

Correct AnswerverifiedShow Answer

In contrast to change forces, resistance forces support the status quo, that is, the existing conditions in an organization.

Correct AnswerverifiedShow Answer

In the context of organizational decline, which of the following is true of the blinded stage?

Correct AnswerverifiedShow Answer

Correct Answer
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