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Cost competitiveness means that you


A) Sacrifice quality to keep costs low.
B) Carefully monitor costs mainly during the start-up phase of the business.
C) Price your product or service at a level attractive to consumers.
D) Manage your costs by being effective.
E) Offer a high-quality product at a higher price.

F) A) and E)
G) B) and D)

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Top managers are also called tactical managers since they must translate the general goals into specific objectives and activities.

A) True
B) False

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What are the forces behind globalization today? What are the potential impacts on business?

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The forces behind globalization today ar...

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When the manager dealt with the angry employee, which of the roles described by Mintzberg was the manager of Puffy Treats performing?


A) Monitor.
B) Negotiator.
C) Disturbance handler.
D) Resource allocator.
E) Liaison.

F) C) and D)
G) B) and D)

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The fundamental success drivers for an organization are individuality, identifiability, cost competitiveness, and growth.

A) True
B) False

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__________, or the rapid execution, response, and delivery of results, often separates the winners from the losers in the modern business environment.


A) Service
B) Quality
C) Innovation
D) Speed
E) Competitiveness

F) All of the above
G) A) and C)

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The managers at Capturion Action Cameras are currently developing strategies for the company's new products and setting objectives for its business units. These managers are engaged in the management function of


A) Organizing.
B) Planning.
C) Goal coordination.
D) Controlling.
E) Initiating.

F) All of the above
G) C) and D)

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In today's work environment, one should focus solely on becoming a specialist because jobs are becoming so specialized.

A) True
B) False

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Developing countries are becoming hotbeds of innovation, delivering new goods and services more cheaply than Western counterparts.

A) True
B) False

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Using a particular software program at an expert level, compilation of an accounting statement, and writing advertising copy are all examples of which type of skill?


A) Technical.
B) Professional.
C) Conceptual.
D) Interpersonal.
E) Quantitative.

F) A) and C)
G) A) and B)

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Successful managers know that the change from a local to a global marketplace is


A) Irrelevant to today's business environment.
B) Irreversible.
C) Unchanging.
D) Slowing.
E) No different than it has been over the last three decades.

F) B) and C)
G) A) and E)

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Biomark Software has recently implemented new reporting relationships in its organization due to tremendous growth. Managers are determining new job responsibilities for individuals and resource allocation for its new business units. Biomark managers are performing the management function of


A) Planning.
B) Organizing.
C) Leading.
D) Controlling.
E) Budgeting.

F) D) and E)
G) A) and D)

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Which of Mintzberg's roles involves searching for new business opportunities and initiating new projects to create change?


A) Leader.
B) Figurehead.
C) Entrepreneur.
D) Resource allocator.
E) Monitor.

F) B) and E)
G) A) and E)

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Mingjin supervises employees that work on the floor of the Superior Pet Food factory. She cooperates closely with her manager in determining ways to improve the efficiency of the manufacturing process, and then works to implements those plans. Mingjin would be considered a(n)


A) Frontline manager.
B) Tactical manager.
C) Middle-level manager.
D) Top-level manager.
E) Administrative controller.

F) A) and C)
G) A) and B)

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Technology has had only positive effects in the workplace, due to the tremendous opportunities it presents.

A) True
B) False

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Quality is defined as the level of expenditure both for the creation of a product and the sales price to the customer.

A) True
B) False

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__________ is defined as the excellence of your product.


A) Innovation
B) Quality
C) Demand
D) Six sigma
E) Customization

F) D) and E)
G) A) and D)

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Effective collaboration can occur within but not between organizations.

A) True
B) False

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Frontline managers often have titles such as supervisor or sales manager.

A) True
B) False

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Value is "strategic" when it contributes to meeting the organization's goals.

A) True
B) False

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