Question 1

Which of the following is the best advice regarding nonverbal messages during your presentation?

Accepted Answer

A)   Stay behind the podium for the most confident, professional look.
B)   Try to look serious the entire time to maintain your credibility.
C)   Don't worry about your appearance because your words are what really matter.
D)   Be enthusiastic and let your body show it.E) A) and D)
F) B) and D)

Question 2

Visual aids for cross-cultural presentations should

Accepted Answer

A)   use more text on PowerPoint slides than you would for a presentation for native speakers.
B)   be written in both English and the language of the audience.
C)   never include numbers without projecting or writing them out for the audience to see.
D)   all of these choices.E) None of the above
F) A) and D)

Question 3

In her presentation Valerie says, I will now discuss three possible solutions to our employee turnover problem to

Accepted Answer

A)   summarize what she's already said.
B)   conclude her presentation.
C)   establish credibility with the audience.
D)   show the organization of her presentation.E) A) and C)
F) A) and B)

Question 4

Select the most accurate statement about the question-and-answer period after an oral presentation.

Accepted Answer

A)   Set a time limit for questions and answers.
B)   Don't announce the question-and-answer period until the end of your presentation.
C)   Don't repeat each question when it is asked because doing so wastes valuable time.
D)   When answering the audience's questions, be sure to defend your position.E) B) and D)
F) None of the above

Question 5

A key element in preparing for an oral presentation is analyzing your audience.Audiences fall into one of four categories.List and describe these four audiences.Then tell how you would present to each category of audience to better guarantee that your presentation will be successful.

Accepted Answer

Student answers will vary.
Friendly Audi...

Question 6

____________________ mail links a telephone system to a computer that digitizes and stores incoming messages.

Accepted Answer

The answer of ____________________ mail links a telephone system to...

Question 7

The most important part of your preparation for an oral presentation is deciding what to wear so that you will look professional and credible.

Accepted Answer

A) True 
 B)False

Question 8

You will be presenting an overview of the changing diversity of your customers in each of your company's six regions.The best way to organize your presentation is by

Accepted Answer

A)   geography.
B)   chronology.
C)   importance.
D)   best case/worst case.E) A) and D)
F) C) and D)

Question 9

When making business telephone calls, you do not need to smile because the other person can't see you.

Accepted Answer

A) True 
 B)False  False

Question 10

Like written reports, oral presentations may be organized by chronology, geography/space, comparison/contrast, importance, or problem/solution groupings.

Accepted Answer

A) True 
 B)False  True

Question 11

Skilled speakers use the ____________________ of an oral presentation to summarize the main themes and to leave the audience with a specific and memorable "take-away."

Accepted Answer

The answer of Skilled speakers use the ____________________ of an...

Question 12

An attention-getting introduction and conscious repetition are the two most powerful keys to audience comprehension and retention.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is the best conclusion for an oral presentation?

Accepted Answer

A)   Well, that's about it!
B)   To ensure that all employees are able to interact effectively with our diverse customers, I encourage you to approve this diversity training program.
C)   Thank you from the bottom of my heart for being here today.
D)   Before I conclude, let me add two more important points.E) B) and D)
F) A) and D)

Question 14

Programs such as Microsoft PowerPoint and Adobe Presenter allow presenters to design ____, which can include sound, videos, and hyperlinks.

Accepted Answer

A)   overhead transparencies
B)   multimedia slides
C)   videos
D)   handoutsE) A) and B)
F) A) and C)

Question 15

In his presentation Zubin says, Let me review the four steps in processing a customer return.What verbal signpost is he using?

Accepted Answer

A)   Previewing
B)   Summary
C)   Switching directions
D)   Transitional expressionE) A) and C)
F) A) and B)

Question 16

Because it is the most remembered part of a speech, spend sufficient time making the ____ as effective as possible.

Accepted Answer

A)   introduction
B)   body
C)   conclusion
D)   PowerPoint slide showE) C) and D)
F) A) and C)

Question 17

Usually the best time to distribute handouts to an audience is at the beginning of the presentation so that the audience refers to them during the presentation.

Accepted Answer

A) True 
 B)False

Question 18

Elliott will be giving a PowerPoint presentation in a lightened room.He should use light text on a dark background.

Accepted Answer

A) True 
 B)False

Question 19

Use the ____________________ of your oral presentation to capture listeners' attention and get them involved, to identify yourself and establish your credibility, and to preview your main points.

Accepted Answer

introduction

Question 20

What is the best advice for concluding your presentation?

Accepted Answer

A)   End by saying something like That's it because this common closing is considered professional.
B)   Bring up one or two completely new points that you want your audience to remember most of all.
C)   Review major points and focus on what you want listeners to do, think, or remember.
D)   Give your audience parting gifts.E) All of the above
F) B) and D)

Exam 14: Business Presentations

Which of the following is the best advice regarding nonverbal messages during your presentation?

Correct AnswerverifiedShow Answer

Visual aids for cross-cultural presentations should

Correct AnswerverifiedShow Answer

In her presentation Valerie says, I will now discuss three possible solutions to our employee turnover problem to

Correct AnswerverifiedShow Answer

Select the most accurate statement about the question-and-answer period after an oral presentation.

Correct AnswerverifiedShow Answer

A key element in preparing for an oral presentation is analyzing your audience.Audiences fall into one of four categories.List and describe these four audiences.Then tell how you would present to each category of audience to better guarantee that your presentation will be successful.

Correct AnswerverifiedStudent answers will vary.Friendly Audi...View AnswerShow Answer

____________________ mail links a telephone system to a computer that digitizes and stores incoming messages.

Correct AnswerverifiedShow Answer

The most important part of your preparation for an oral presentation is deciding what to wear so that you will look professional and credible.

Correct AnswerverifiedShow Answer

You will be presenting an overview of the changing diversity of your customers in each of your company's six regions.The best way to organize your presentation is by

Correct AnswerverifiedShow Answer

When making business telephone calls, you do not need to smile because the other person can't see you.

Correct AnswerverifiedFalse

Like written reports, oral presentations may be organized by chronology, geography/space, comparison/contrast, importance, or problem/solution groupings.

Correct AnswerverifiedTrue

Skilled speakers use the ____________________ of an oral presentation to summarize the main themes and to leave the audience with a specific and memorable "take-away."

Correct AnswerverifiedShow Answer

An attention-getting introduction and conscious repetition are the two most powerful keys to audience comprehension and retention.

Correct AnswerverifiedShow Answer

Which of the following is the best conclusion for an oral presentation?

Correct AnswerverifiedShow Answer

Programs such as Microsoft PowerPoint and Adobe Presenter allow presenters to design ____, which can include sound, videos, and hyperlinks.

Correct AnswerverifiedShow Answer

In his presentation Zubin says, Let me review the four steps in processing a customer return.What verbal signpost is he using?

Correct AnswerverifiedShow Answer

Because it is the most remembered part of a speech, spend sufficient time making the ____ as effective as possible.

Correct AnswerverifiedShow Answer

Usually the best time to distribute handouts to an audience is at the beginning of the presentation so that the audience refers to them during the presentation.

Correct AnswerverifiedShow Answer

Elliott will be giving a PowerPoint presentation in a lightened room.He should use light text on a dark background.

Correct AnswerverifiedShow Answer

Use the ____________________ of your oral presentation to capture listeners' attention and get them involved, to identify yourself and establish your credibility, and to preview your main points.

Correct Answerverifiedintroduction

What is the best advice for concluding your presentation?

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Student answers will vary.
Friendly Audi...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
False

Correct Answer
verified
True

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
introduction

Correct Answer
verified