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E-commerce ____________________.


A) involves buying, selling, marketing, and servicing of products, services, and information over a variety of computer networks
B) uses the Internet, intranets, and extranets to support every step of the commercial process, such as multimedia advertising, product information, and customer support
C) involves Internet security and payment mechanisms that ensure completion of delivery and payment processes
D) All of the choices are correct.

E) None of the above
F) A) and B)

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The text classifies information systems as either operations or management support information systems. Which one of the following would not be classified as an operations support system?


A) Transaction processing systems
B) Process control systems
C) Enterprise collaboration systems
D) Decision support systems

E) A) and C)
F) A) and B)

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A system that controls the industrial processes of an organization would be classified as a(n) _______________ support system.

Correct Answer

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The rapid development of microcomputer processing power, application software packages, and telecommunications networks gave birth to the phenomenon of _______________.


A) manufacturer-to-public direct sales
B) MIS departments
C) end user computing
D) electronic monitoring

E) B) and C)
F) A) and D)

Correct Answer

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An information system that supports the business functions of accounting, finance, human resource management, marketing, or operations would be classified as a(n) _______________ system.


A) functional business
B) executive information
C) management information
D) decision support

E) A) and B)
F) A) and D)

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Sew What?'s information system allows the firm to __________.


A) provide a web site that accounts for nearly all their recent growth
B) manage the business and provide outstanding customer support
C) gain recognition and provide credibility to the general public
D) All the choices are correct.

E) All of the above
F) None of the above

Correct Answer

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Which of the following is an example of control of an information system's performance?


A) A system malfunction wiped out two weeks of student registration records
B) Programmers created a user friendly input screen for a new system
C) Subtotals do not add up to total sales; IT staff investigates whether data entry or processing is the problem
D) An extra $20 was added to every water bill by mistake

E) A) and B)
F) A) and C)

Correct Answer

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Which of the following systems acts as a consultant to users?


A) Knowledge
B) Integrated information
C) Executive information
D) Expert

E) A) and B)
F) B) and C)

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In an information system, alphanumeric data normally takes the form of _______________.


A) numbers and alphabetical characters
B) sentences and paragraphs
C) graphic shapes and figures
D) All of the choices are correct.

E) None of the above
F) All of the above

Correct Answer

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People, hardware, software, __________, and networks are the five basic resources of information systems.

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Information systems that focus on operational and managerial applications in support of basic business functions, such as accounting or marketing, are known as _______________.


A) functional business systems
B) strategic information systems
C) executive information systems
D) knowledge management systems

E) A) and C)
F) B) and D)

Correct Answer

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According to the Real World case, although the Veterans Administration suffered a systems failure in September 1997 that affected 17 VA facilities, there was never any threat to patient safety.

A) True
B) False

Correct Answer

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All of the following are fundamental reasons for business applications of information technology except:


A) Support of strategies for competitive advantage
B) Support of business processes and operations
C) Compliance with environmental regulations
D) Decision making support

E) A) and B)
F) B) and C)

Correct Answer

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Information technology can be used to support _______________.


A) product development teams
B) customer support processes
C) any other business activity
D) All the choices are correct.

E) B) and C)
F) A) and B)

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In the information systems concept, the processing function involves:


A) Capturing and assembling elements that enter the system to be processed
B) Transformation processes that convert input into output
C) Transferring elements that have been produced by a transformation process to their ultimate destination
D) Monitoring and evaluating feedback to determine whether a system is moving toward the achievement of its goal

E) None of the above
F) B) and C)

Correct Answer

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If a system is one of the components of a larger system, it is considered a(n) _______________.


A) environment
B) feedback loop
C) subsystem
D) interface

E) All of the above
F) A) and D)

Correct Answer

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A process control system is an example of an operation support system that records and processes data resulting from business transactions.

A) True
B) False

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Multiple systems never share an environment; each has its own.

A) True
B) False

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One system can be made up of other systems or can be a part of a bigger system.

A) True
B) False

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Smoke signals and library card catalogs are examples of an information system.

A) True
B) False

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